Right of complaint
You have a 2-year right of complaint
We provide a 2-year right of complaint in accordance with the Sales Act, covering manufacturing and material defects that are detected during normal use of the product. The right of complaint does not cover faults, damage or wear and tear, directly or indirectly caused by incorrect operation, poor maintenance, violence or unauthorized intervention. Complaints about faults and defects which should be discovered by usual examination of the goods must be notified to SAMA natur within a reasonable time. The item can subsequently be returned for repair, exchange or, by agreement, possible credit. In connection with approved complaint cases, SAMA natur bears return costs to a reasonable extent.
