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Return of goods & right of cancellation

You always have the right to cancel your purchase - but no later than 30 days after receipt. You are welcome to unpack the item and test the product to see if you can tolerate it.

We will return the full amount if "the item is returned in essentially the same condition and quantity as when you received it ". Otherwise, the value of the returned item is assessed proportionately.

Use the attached return form and always remember to contact us first. We will then assess whether we want to pay return shipping for you.

Read also "Return & exchange of tested products".

How to use your right of return:
If you want to make use of the right of withdrawal, you must follow the instructions on the return instructions, which we also reproduce here:

1. Contact us
Always remember to contact us and get an agreement regarding the return. You ALWAYS have the right to return the purchased item within 30 days - but in order to assess whether we will pay the return postage, it is important that we hear from you and the reason first. If you simply return the item without a return agreement, we never offer to cover the return costs.

Please note that it is enough that you contact us within 30 days and tells you that you want to return. We do not need to have the product within that time.

You can contact:

• info@fjordeng.dk

• 76 42 90 00

The phone is not always manned, so just leave a message if we don't take it right away and we will call back as soon as possible.

2. Send the item back
Once we have agreed on the return shipment, pack the item securely (if necessary use the box we sent the item in).

Enclosure in the shipment your invoice. On the back of the invoice you can write comments/reason for the return.

Then it just has to be delivered to the packing company we have agreed. If you return goods without a return agreement, we only accept shipments sent with PostNord. Return shipments sent per cash on delivery is not accepted.

Within the last 45 days of receipt, you must have delivered the shipment to the parcel company. When you have done this, you can send an email or call - and we will transfer the amount as quickly as possible. If we do not hear from you, we will of course transfer the amount when we receive the return package.

The return shipment must be sent to:

Fjordeng, Finlandsvej 37, 3. , DK-7100 Vejle

If you do not use the return form and have not contacted us regarding the return, please remember to provide your name & address so that we can find the order. You must also inform us of the reason for the return and whether you want the money back or the item exchanged. This information can be sent via e-mail or as a letter possibly attached to the return shipment.

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